Michael Weiss, Director, Online Retail, Global Operations at Marriott International
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Michael Weiss


Director, Online Retail, Global Operations
Marriott International

Check out the incredible speaker line-up to see who will be joining Michael.

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Be Our Guest: Extending Digital Solutions To The In-Trip Experience

Sunday, February 4th, 2018


15:20 Panel Discussion: Catering To The Self-Serving Traveler

Travelers are on the fly and more independent than ever, thanks to mobile. You can do more than mobile than just send emails and have an app; you are able to communicate with travelers and capitalize on the “instant” mindset. Communication via app is key during the in-trip experience for the independent traveler, but these executives will share tips on how to service and capitalize on the self-serving customer by:
• Digitally assisting the traveler during the check-in process—what you need now to make it seamless
• Re-training on-site associates: how to be hands-off, yet helpful
• Building content for on-site mobile tools: what is the appropriate amount of information that needs to be provided?
• Capturing data to understand what the self-serving traveler is interested in, and pushing ancillary products