Amanda Richardson

VP Product
HotelTonight

Amanda Richardson currently serves as Vice President of Product at HotelTonight, the world’s first made-for-mobile hotel booking app. Famous for giving users the ability to book a hotel in less than ten seconds and four taps, HotelTonight offers the best pricing for last minute deals at top hotels vetted personally by HotelTonight staff.

At HotelTonight, Amanda oversees product strategy, product management, design and user research. She is responsible for the consumer mobile apps on iOS, Android and Windows, as well as HTx, the web-based tool for hotel revenue managers.

Amanda has more than 10 years of senior leadership experience in product management in companies including Snagajob and Eclipsys. Prior to joining HotelTonight, Amanda served as Head of Product at Prezi where she upgraded Prezi’s workflow and user interface and led mobile efforts to create a truly multi-platform product suite. Amanda holds a BS in Commerce from the University of Virginia and an MBA from Stanford University.

Check out the incredible speaker line-up to see who will be joining Amanda.

Download The Latest Agenda

Be Our Guest: Extending Digital Solutions To The In-Trip Experience

Sunday, February 4th, 2018

14:20 Utilizing Digital Customer Service To Assist Your Customers

From booking to onsite to post-experience, travelers flock to online for answers to their questions; it’s imperative to be responsive and thorough on all digital outlets to not lose business and loyalty. Patrick Cheeseman, share his experiences on how digital customer service has built—and saved—business:
• How to be present on your online site to respond to customers’ “issues” while connecting your customer service outlets:
o Company hotline
o Product customer service
o Social customer service
• Teaching (or displaying) empathy in a digital context
• Finding the most effective channels for your audience (demographics for the product, etc)
• Getting key stakeholders to understand how a disconnect with customers can be costly to the business