Ahmed Naeem

Manager, Ancillary Strategy group
American Airlines

Ahmed Naeem is manager of Ancillary Strategy group at American Airlines. Ahmed oversees American’s Bags, Paid Seats, Cabin Upgrades, Mileage Multiplier, Personalization and various Ancillary Fees.

Previously, Ahmed has worked at Kaplan Inc. in corporate strategy and business development, where he oversaw 3 year business plan, acquisitions & divestures and international business development. Ahmed also worked in Strategic Alliances group in the marketing organization managing and acquiring new corporate accounts.

Prior to joining Kaplan Inc., Ahmed worked in Dell as an operations manager where he oversaw server manufacturing services and call center operations.

Ahmed earned bachelor's degrees in computer engineering from University of Houston and Master of Business Administration from the University of Texas

Check out the incredible speaker line-up to see who will be joining Ahmed.

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Be Our Guest: Extending Digital Solutions To The In-Trip Experience

Sunday, February 4th, 2018

15:20 Panel Discussion: Catering To The Self-Serving Traveler

Travelers are on the fly and more independent than ever, thanks to mobile. You can do more than mobile than just send emails and have an app; you are able to communicate with travelers and capitalize on the “instant” mindset. Communication via app is key during the in-trip experience for the independent traveler, but these executives will share tips on how to service and capitalize on the self-serving customer by:
• Digitally assisting the traveler during the check-in process—what you need now to make it seamless
• Re-training on-site associates: how to be hands-off, yet helpful
• Building content for on-site mobile tools: what is the appropriate amount of information that needs to be provided?
• Capturing data to understand what the self-serving traveler is interested in, and pushing ancillary products